FAQ

We process orders within 1–3 business days (Mon–Fri). Standard delivery takes 5–10 business days (Mon–Fri) from the date your order ships. Shipping is always free — no minimum order.

We currently ship to the United Kingdom only.

Yes — we accept returns within 30 days of delivery. Items must be unused and in original condition. Email info@orlunahome.com with your order number to start a return. Return shipping costs are the customer’s responsibility. For defective or incorrect items, we will cover the return shipping.

You’ll receive a tracking link by email once your order ships. You can also check your order status anytime at orlunahome.com/apps/track123.

Once we receive your return and verify the condition, refunds are issued to your original payment method within 5–10 business days. You’ll get a confirmation email.

Every item in our shop is chosen for material quality, finish, and longevity. Each product page lists exact materials, dimensions, and care instructions.

Absolutely. Checkout is secured by Shopify with SSL encryption. We accept all major credit cards, Apple Pay, Google Pay, and Shop Pay. We never store card details.

Yes — buy 2 items and get 10% off, buy 3 or more and get 15% off. Discounts are applied automatically at checkout. No code needed.

Email info@orlunahome.com or call +447882756688 (Mon–Fri 9:00 AM – 5:00 PM). We aim to reply within 1–2 business days.

Email us at info@orlunahome.com with your order number and a photo within 7 days of delivery. We will send a replacement or issue a full refund immediately.