Privacy Policy

Last updated: June 13, 2026

Who We Are

This website is operated by A J D COMMERCE LTD ("we", "us", or "our"). Our website address is orlunahome.com. We are committed to protecting your personal information and your right to privacy.

Information We Collect

When you place an order or register on our site, we collect: your name, email address, mailing address, phone number, and payment information. We also automatically collect certain information when you visit our site including your IP address, browser type, referring pages, and pages visited. We use cookies and similar tracking technologies through Google Analytics, Facebook Pixel, and Shopify's built-in analytics.

How We Use Your Information

We use your information to: process and fulfil your orders, send order confirmations and shipping updates, respond to customer service requests, send promotional emails (only if you have opted in), improve our website and products, comply with legal obligations, and prevent fraud.

Sharing Your Information

We share your information only with trusted third parties who assist us in operating our website and fulfilling orders: Shopify (e-commerce platform), payment processors (Stripe, PayPal, Shop Pay), shipping carriers, Google (analytics and advertising), Meta/Facebook (advertising), and Klaviyo (email marketing). We do not sell your personal data.

Cookies

We use cookies to maintain your session, remember cart contents, and improve your experience. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

Data Retention

We retain your order information for a minimum of 7 years for legal and accounting purposes. Marketing email subscriptions are retained until you unsubscribe.

Your Rights

You have the right to: access the personal data we hold about you, request correction of inaccurate data, request deletion of your data (subject to legal obligations), opt out of marketing communications at any time, and lodge a complaint with your supervisory authority (the ICO in the UK). To exercise these rights, email us at info@orlunahome.com.

UK GDPR

As a UK-based business, we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. You have the right to data portability and to withdraw consent at any time. To submit a request, contact info@orlunahome.com.

Contact

For privacy-related questions, contact us at info@orlunahome.com or A J D COMMERCE LTD, 128 City Road, EC1V 2NX, London, UK.