Shipping Policy

Free Shipping

We offer free shipping on all orders to the UK. There is no minimum order value.

Where We Ship

We currently ship to the United Kingdom only. We do not ship internationally at this time.

Processing Time

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You will receive a confirmation email with tracking information as soon as your order ships.

Delivery Time

Standard delivery takes 5–10 business days (Monday–Friday) from the date your order ships. Delivery times are estimates and may vary due to carrier delays or peak seasons.

Order Tracking

Once your order ships, you will receive a tracking number by email. You can also track your order at any time at orlunahome.com/apps/track123.

Shipping Carriers

We ship via trusted UK carriers depending on your location and item size. Carrier selection is at our discretion to ensure the fastest and safest delivery.

Delays

We are not responsible for delays caused by carrier issues or events outside our control. If your order is significantly delayed, please contact us at info@orlunahome.com.

Lost or Stolen Packages

If your tracking shows delivered but you have not received your package, please check with neighbours and your local carrier. Contact us at info@orlunahome.com if the issue is not resolved within 3 business days of the marked delivery date.